About our store
These terms apply to consumer purchases of physical products from Rubyoasis at rubyoasis.com. The seller is Rubyoasis Oy, established in Finland.
Business ID: 3196784-7
Business address: Helsinki, Finland
Customer service: [email protected]
Products, prices and payment
Product descriptions, main characteristics and any product-specific conditions are shown on the product page. Please check the size, material, specifications and other relevant details before ordering.
Prices are shown in euros (EUR) and include applicable VAT charged by us. Delivery charges and any other applicable charges are disclosed before you place your order. The total payable is shown at checkout. Price changes do not change the price of an order already agreed with you.
Payments are processed by Woopayments. Any conditions for your chosen payment method are available before you complete your order.
Placing an order
You can check and correct your products, delivery details and payment information before submitting your order. By submitting the order using the checkout button, you agree to pay the displayed total.
The purchase contract is formed when you submit your order through checkout and the order is successfully received by our system.
We send confirmation by email with your order details and the applicable terms and withdrawal information in a form you can save. Contact us if you notice an error or do not receive confirmation.
Delivery
Delivery destinations, charges and estimated timings are set out in our Shipping and Delivery page at [Shipping page URL] and shown during ordering. Any longer delivery period for a particular product is stated before purchase. If no delivery time is agreed, delivery takes place without undue delay and within 30 days after the contract is made.
Your right to cancel
You may withdraw from your purchase without giving a reason within 14 days after you, or a person you designate other than the carrier, receive the goods. For goods ordered together but delivered separately, the period begins after the last item arrives. You may also cancel before delivery.
To cancel, send a clear statement to [email protected]. Include enough information for us to identify the purchase.
When you use the online function, confirm submission of your withdrawal. We will promptly email an acknowledgement identifying the cancelled purchase and the date and time of submission. Sending your notice before the withdrawal period expires is sufficient. Returning or failing to collect a parcel alone does not constitute a withdrawal notice.
Returning the goods
Send the goods back without unnecessary delay and no later than 14 days after telling us that you are cancelling.
We pay the cost of return shipping when you use the return method described above.
You may examine the goods as you would in a shop. You are responsible only for any reduction in value caused by handling beyond what is needed to check their nature, characteristics and functioning. Pack the goods carefully for return; use the original packaging where reasonably possible. Lack of the original packaging does not by itself remove your cancellation right.
Refunds
For a full withdrawal, we refund the payments received from you, including the cost of our least expensive standard delivery option. Additional costs of an express or other premium delivery option are not refunded.
We refund without undue delay and within 14 days after receiving your withdrawal notice. Unless we have offered to collect the goods, we may wait until we receive them back or you provide evidence of having sent them, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee.
Faulty, damaged or incorrect products
If an item is faulty, damaged or different from what you ordered, contact [email protected]. Give your order details and a description of the issue. Photos can help us investigate where available.
We are responsible for defects under applicable consumer law. Depending on the circumstances, you may be entitled to repair or replacement at no cost, or to a price reduction or cancellation of the purchase. We cover the necessary return and handling costs for a defect for which we are responsible.
Report a defect within a reasonable time after discovering it. In Finland, notification within two months after discovery is always considered timely. Your rights for faulty goods are separate from the 14-day right to change your mind and are not limited to that period.
Any commercial warranty is described separately with the product. A warranty does not replace or reduce your statutory rights, and its expiry does not automatically end our statutory liability for defects.
Personal data
Our Privacy Policy at [Privacy policy URL] explains how we handle personal data. Our Cookie Policy at [Cookie policy URL] describes cookies and similar technologies. Optional cookie consent is managed separately from acceptance of these terms.
Complaints and dispute resolution
Please contact [email protected] first so that we can try to resolve your complaint. If we cannot reach an agreement, you may seek help from the Finnish Competition and Consumer Authority’s Consumer Advisory Services.
Consumer advice: KKV Consumer Advisory Services
You may also refer an eligible dispute to the Finnish Consumer Disputes Board. Contact Consumer Advisory Services before referring your case to the Board.
Dispute resolution: Consumer Disputes Board
Applicable law and changes
Finnish law applies to these terms. If mandatory consumer protections in your country of residence apply, these terms do not remove those protections or your right to bring a claim before a competent court. Updated terms apply to future purchases; the terms applicable when your purchase was made continue to govern that purchase.